Delivery services

For orders in Hong Kong, the products will be sent by our own delivery colleagues.The postage is from HKD40,depending on the region and weight. The delivery time needs take up 2-3 business days. Except remote areas, for examples, Saigon and the Peak, the products will be sent by mail,while customers need to pay the postage by themselves.We will notify the customers their orders’ postage by telephone. For orders deliver to Mainland China, we are glad to provide Expedited Shipping for all orders. The postage is from HKD150,depending on the region and weight. The delivery time needs take up one to two weeks.Since order deliver outside Guangdong province or cities may take a relatively long time, the delivery time may take up to more than two weeks. *For international deliveries and deliveries to Macao, customers need to pay the postage by themselves.

[Note]

In accordance with the requirements of Civil Aviation Administration of China, all dangerous articles such as lithium batteries are not admissible for posting by air mail, while cosmetic products in liquid state, powder or compressed gas will possibly fail in airport security check as well. As silroc.com.hk must abide by the guidance, order which failed in aviation security check will be delivered by using “Economy Express” service subsequently and therefore may subject to a certain delay on logistic re-arrangement.

Since China Customs imposed a tighter postal security measures, parcel may be selected for customs clearance randomly and therefore subject to a certain delay on delivery time. Please click HERE for details.

If order returned to us due to customer refuse to pay tax or unable to proceed import trade declarations, customer will be responsible for the returned shipping fee, resend shipping fee and /or 15% re-stocking fee for order cancellation. For more details.